Our Refund Policy; 100% Satisfaction Guaranteed!
StudyMEDIC Academy P Ltd (hereafter mentioned as StudyMEDIC or the COMPANY or WE), an award winning training provider for national and international premier medical courses; follows a set of very transparent refund policies which are clearly written below.
We understand that, sometimes things may go wrong from either side –from the students’ or from the company’s side. So, we do consider requests for refund on valid reasons. Under any circumstances, we keep cent percent transparency in all our policies.
Our refund policies clearly indicate the circumstances under which you can get the refund and which you cannot request. These policies also explain the circumstances in which you remain ineligible for a refund.
All applications for refunds shall be scrutinized by the Company which also holds absolute authority to approve or disapprove student’s requests for refunds. The company may initiate the refund if reasons are found valid and may reject if the reasons are not satisfactory. We have no hidden charges for refunds and under all circumstances; we strive hard to provide 100% satisfaction to our customers/ students.
Though our refund policies vary depending on the mode of subscription, our policies are applicable to each course, subscription of course products, and any other paid service we offer. Students can request a refund under the following circumstances.
Students can request a refund for the subscription amount under the following scenarios.
No refund requests shall be approved-
We may cancel or terminate your subscription if anyone else other than you is found accessing our services with your login credentials which we provided for your use. Our subscriptions are for SINGLE USE and only the SUBSCRIBER /STUDENT alone should access our products and courses.
Sharing the login credentials to other persons goes against our policy. We may cancel the access to our product or course to students who violate this rule. Under this circumstance, no refunds will be issued. Students should secure your account/subscription with proper authorization.
Any breach of our policies will result in termination of our service with no refund. Securing one’s account remains the prime responsibility of the student. He or she shall not share his login credentials to anyone else under any circumstances without the prior consent of the company.
How Do I Get Payment Back?
Once your request for refund is approved, the company will initiate the refund either to your bank, credit card or the original method of payment.
Will I get the full amount in refund?
The bank charges will be deducted from the principal amount when we initiate the refunds. Tax fees are also non-refundable.
How Can I Request a Refund?
You can request for a refund by filling out the following form. *FORM HERE*
Can I get a refund in another currency?
The company provides you a refund in the same currency which was used by the student at the time of purchase. No requests for repayment in another currency will be accepted or approved.
How long refunds take?
Once your request for refund is approved, the company will initiate the refund process on the same day or on the next working day. Refunds will normally take 30 to 45 working days, but may vary depending on your bank’s policy.
What If I am not eligible?
Under such situations when the student is found ineligible for the exams either due to a failure by the student in submitting the required forms in time or due to any other reasons for which StudyMEDIC has no role to play, the company is not liable to pay any refunds. However, the company holds a special provision for them to join our next batches for the course they have already paid for. This special provision is applicable only if the student has not accessed any of our course library products or attended the classes.
What if I postpone or reschedule my exam?
If you have decided to postpone or reschedule your exam, the company is not liable to make any repayment to you. However, the company holds a special provision for you to join our next batches only if the student has neither accessed our course library products nor attended our classes.
Important Notes to Read & Remember
The discretion of approving or disapproving the refunds is solely entitled with the company. The company will scrutinize each request for refunds and will approve or reject only on valid reasons. We request you to carefully read the entire policy before you make the purchase, so as to avoid all sorts of future hassles.
All special offers and discounts are valid for a certain period of time alone. Once the period is over, the validity of that offer also ends. Hence, we urge all students to read the following clauses of refund policy before they make payment to subscribe or enrol to our courses.
"Mr. Kathirvel thank you so much for your support. Your series of viva practice in StudyFRCS were amazing!! Helped out a lot in understanding the exit exam and shaped us well. And more importantly your encouragement!! Thank you so much, you are doing a great job amongst your busy schedule"
"Dear Mr. Kathirvel. I am grateful for your support for the JCIE FRCS exam. You have provided accurate guidance regarding the level of knowledge and the level of discussion that is expected from me for FRCS part B exam. Rather than dwelling on theoretical knowledge, I understood from the fantastic discussion sessions that we had before exam, that exam is about being upto the point and systematic in the management. Thanks for your guidance on the critiquing academic paper. Your sincere help has helped us clear the exam easily. Many thanks to StudyMEDIC and best wishes to the entire team"
"Dear Mani, thank you for your excellent sessions and advice for the exam. You were a wonderful friend, guide and a perfect teacher for this extremely difficult and important journey. You and StudyMEDIC team have definitely been a great impact on my success in the exam. Looking forward to help the future candidates with whatever I've learnt in the past few months and to spread the good name of our Organisation."
"I would like to express my happiness in clearing FRCS in colorectal surgery in the first attempt. I would like to say thank you to Manikandan and StudyMEDIC for their excellent sessions that were focused on important points of the exam, unlike other courses. The points really helped in my success. Really grateful for the wonderful sessions"
"I started with a doubtful mind about whether I should take this exam in September. It was Mr. Manikandan Kathirvel who helped in getting a real insight of what I need and gave me confidence and hope. Now I feel like I'm well prepared and I thank all the mentors for guiding me and making me very confident. I also want to thank Mr. Mina for his clear ideas and directive approach. All the StudyFRCS mentors were very encouraging. Mani was like a pillar guiding the whole course and approachable anytime for any queries. Mr. Guhan was very soft. Natraj was a great examiner and Akshay was very knowledgeable. The weekend sessions and the time was very convenient, and the information provided in the class were adequate and great. They make us prepare by ourselves first and then guide us. StudyFRCS runs its courses on this principle and that makes each one of us pretty sure that we all will clear the exam."
"I had no prior experience with the UK system, so I was naturally a little bit afraid when I started the course. This course gave me confidence. Speaking about the mentors were friendly with different personalities. Whenever I faced Mr. Mina, I felt like I’m facing a real examiner. I mostly felt nervous attending his sessions. Mr. Nataraj was very supportive. Whenever I made a mistake, he made me rethink my decision which helped me most. I wish all the best to all of them who are taking the exam. Thank you. "
"This is the course you must opt for if you’re looking for FRCS courses. There are two things that I admire about Mentors. Firstly Mr. Manikandan Kathirvel is a natural teacher. I had a lot of confusion in the academic parts and VIVA. To be honest, I was afraid to touch the papers. But I got proper guidance from him about how to start. The second thing is that StudyFRCS have got a wonderful IT Team. This IT team is beyond magnificent. We could communicate in every aspect; on email, on WhatsApp and at any time. It was obvious from the first day that all were trying to see and adopt what works best. You have collected all the resources, shared them and formulated a very good base work to take it from there. I think this is a must-course for all who want to appear for FRCS exams. Thank you very much."
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